FAQ

What are the opening days and hours at Upside?

Upside is open from Monday to Saturday 10:00 to 19:00

Closed on Sunday and public holidays.


Does Upside accept credit cards? 

Upside accepts Visa et Master Card.


Are dogs allowed at Upside?

No, our animal friends are not permitted to enter Upside.


Is Upside's parking free?

Yes, Upside's parking is free.


How to get to Upside with public transport?

Take bus Number 7, going to Oupeye-Hermee, and stop at the "Préwigi" stop. You'll be in front of Upside.


How can I obtain a customer card?

Our cashiers will propose you a card when you are at the cash register.


During the sales, are the articles added on our customer card?

Non, during the sales, no article will be added on your customer card.


How can I obtain a GOLD Customer Card?

By using the personal shopper service.


What are the advantages of the GOLD customer card?

Besides the advantages you have with a regular customer card, you will have basic alteration service for free.


What to do in case of emergency?

Security agents are always present inside Upside. You can ask for their immediate help or call one of our sellers or cashiers.


Is the personal shopper service free?

Yes, first go on our website (www.upside-store.com) and then book a meeting by filling in the form.


What should I do if I can't make it to my appointement with the personal shopper?

It is always possible to choose another date by filling in the form on our internet website (www.upside-store.com) or by phone.